Ley Hill

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Telephone System

The surgery telephone lines are closed Monday to Friday between 12.30 and 1.30 pm and between 5.30 and 6.30 pm.

If you need to contact the surgery in an emergency between these times you should call 0121 308 0359 and follow the instructions given. The surgery will be open as normal 8 am to 6.30 pm Monday to Friday.

We are currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	09:00-17:00
Sunday	09:00-17:00

Extended Access Opening Times

Monday	18:30-20:00
Tuesday	18:30-20:00
Wednesday	18:30-20:00
Thursday	18:30-20:00
Friday	18:30-20:00
Saturday	08:30-12:30
Sunday	08:30-12:30

Extended Hours Service

The site operates an extended hours service. On these days, patients can be seen by appointment until 7:30pm (except bank holidays). These appointments can be with either doctors or nurses.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Ley Hill

CQC Inspected and Rated
Good

We are currently OPEN.

Ley Hill

Opening Hours

Telephone System

We are currently open.

Extended Access Opening Times

Extended Hours Service

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Ley Hill

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Ley Hill

Telephone System

We are currently open.

Extended Access Opening Times

Extended Hours Service

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):